Operations Support Required In India

Job details

Benefits & Perks

Work from home

Job Type

Full-time

Remote

BenefitsPulled from the full job description

Work from home

Full Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Find your place on #TeamAmex.

At American Express we provide a series of excellence; our customers are our most valuable asset, and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing superior service.

Key Responsibilities:

  • Support the business on assigned market(s) by conducting sales call monitoring within required timelines, to ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company’s policies
  • Review and enhance policies and procedures for accuracy and clarity in execution
  • Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
  • Develop solutions with peers and assigned business partners to close identified gaps
  • Regularly review processes and procedures for effective controls
  • Identify opportunities for enhancements and challenge the status quo

Qualifications:

  • Bachelor’s degree
  • Minimum of 2 years’ experience in call quality / compliance monitoring or related role REQUIRED
  • High level of integrity, willingness to learn and adapt to changes.
  • Organized, energetic individual with well-developed communication and problem-solving skills.
  • Attention to detail and ability to multitask and work in a fast-paced environment to meet constricted timelines.
  • Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the department.
  • Flexible and adaptable to ever changing environments, embracing change.
  • Strong relationship building skills, highly engaged and ability to work as part of a team ensuring team goals are achieved

Additional Details:

Location: American Express Service Center – India Pvt. Ltd, Commercial Block 3, Zone 6, DLF Phase V, Gurgaon -122002 / currently Work-from-Home

  • Workplace Flexibility: Full Time, Mid-Shift (with some flexibility)
  • Home internet capacity should be 25MBPS and above is required
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentive
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Compensation Package

We’re open to discuss this further in the process – but we’re pretty sure that whatever American Express comes up with as an offer – it would be something that you won’t be able to refuse! You’ll be able to enjoy most of our amazing benefits on your first day with us and that’s just the icing on the cake. In American Express, our people come first, so the longer you stay, the more “savings” you make and look forward to thanks to our Retirement Benefits!

Application Process

Our recruitment process is 100% VIRTUAL. Once screened and invited by the Talent Acquisition team, expect at least 1-2 video call interviews and multiple related tests to happen after. The interview will be conducted by our Global Regulatory and Policy Assurance Leadership Team.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Operations Support Required In India

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Operations Support Required In India

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